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FAQ

You've got questions, we've got answers.
1

What Happens After I Place An Order?

Order Confirmation

  • Immediately after purchase you'll receive an email confirming your purchase.

Tracking ID

  • Once your order is ready you'll receive tracking to follow your package.

Delivery Notification

  • Once your frame has found its new home, you'll receive email confirmation.

Not Home?

  • Life gets busy.. if you're not home for your delivery, you'll receive an email with instructions to pickup or re-deliver.

2

Whats The Process?

PRINT ONLY

  1. We print to a Ilford Prestige Galarie 310gsm 100% Smooth Cotton Rag stock using genuine Epson Ultra-chrome Pro inks on the latest Epson P20070 printer.
  2. Carefully packaged via tubed, ready for delivery.

PRINT & FRAMED

  1. Your giclée print will be dry mounted to an acid free 5 mm foam board using an archival adhesive film.
  2. We then hand craft your shadowbox frame from FSC certified Tasmanian Oak durable 3mm museum grade plexiglass.
  3. The back of the frame is finished with framer’s tape and stainless steel hanging wire. Ready to hang out of the box.

Delivered to your doorstep.

3

Shipping & Returns

Shipping

Each print is made to order, after ordering you can expect to receive your package in 2 weeks.

Refunds

Your order is made just for you. Because of this we do not accept refunds, returns or exchanges for your purchase. All sales are final

If you think you have made an error with your order, please reach out within 24 Hours to contact@jwcstudios.com to see if we can amend it.

Insurance

Although rare, damage during transit can occur. All pieces are fully insured for damage. If one or more product(s) arrive damaged, please send an email to contact@jwcstudios.com with the following:

Submitted within 48 hours from the date of delivery.

Photos (in jpg or png format) of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken.

4

Specs

Small

PRINT & FRAME

NO BORDER

  • Image size: 60 x 40cm
  • Paper size: 60 x 40cm
  • Finished frame size: 63 x 43cm
  • Moulding: 1.5cm face / 3cm depth

WITH BORER

  • Image size: 52 x 34.5cm
  • Paper size: 60 x 42.5cm
  • Finished frame size: 63 x 45.5cm
  • Moulding: 1.5cm face/3cm depth

PRINT ONLY

  • Image size: 60 x 40cm
  • Border Size: 2cm
Medium

PRINT & FRAME

NO BORDER

  • Image size: 90 x 60cm
  • Paper size 90 x 60cm
  • Finished frame size: 93.8 x 63.8cm
  • Moulding 1.9cm face / 3.8cm depth

BORDER

  • Image size: 80 x 53.5cm
  • Paper size: 90 x 63.5cm
  • Finished frame size 93.8 x 67.3cm
  • Moulding 1.9cm face / 3.8cm depth

PRINT ONLY

  • Image size: 90x60cm
  • Border Size: 2cm
Large

PRINT & FRAME

NO BORDER

  • Image size: 120 x 80cm
  • Paper size: 120 x 80cm
  • Finished frame size 123.8 x 83.8cm
  • Moulding 1.9cm face / 3.8m depth

BORDER

  • Image size: 110 x 73.5cm
  • Paper size: 120x 83.5cm
  • Finished frame size: 123.8 x 87.3cm
  • Moulding 19mm face / 38mm depth

PRINT ONLY

  • Image size: 120 x 80cm
  • Border 2cm